They also promise only an hour or 2 "max" for this presentation, we didn't get out of there for 5 hours! (including breakfast) and this was us saying no from the beginning too. Also, the discounts aren't really worth it and they have loop holes IE the massage deal, you can't book before the presentation even though we were told you could, learned the hard way. Will the "golf pro" at the presentation who "isn't a salesman" was so condescending to us he really put a damper on our day, and he literally told us to "hang our heads down low" because we would not trade our Welk into Vidanta. We have been to a few as we own with WELK, but this was next level. Only one little negative: the room service at Grand Luxxe didn't have many options when we went, would have liked to see more vegan/vegetarian options as the other restaurants had a few! Other than that we can't wait to go back! Muchas Gracias! Now.and I hate to even include this into a great review BUT!! The timeshare presentation.is another story. The market at top is so cute, and the stuffed churros were so yummy we made late night trips down there just for them. Salum is such an awesome place for dinner or drinks, they have hammocks, outdoor seating, water swings, and just a chill vibe. Jungala! Such a beautiful, clean, and well kept water park. Everything is right down on the beach primarily, which we loved because it was such a pretty beach, not very swimmable because of the reefs/rock, but gorgeous and worked for our family. Housekeeping and turndown staff were so sweet and polite and the rooms always looked amazing and turndown service is such a special treat! Joy Squad at Havana Moon, beach service at Grande Luxxe Residence, I can't say enough about the service and the staff, everyone was so nice and caring. We travel with our young boys (7 & 9) so plunge is a "must." So, starting off with Berenice, our Concierge for the week, she checked us in and after that she was a simple text away and she literally set everything up for us, transportation, restaurant reservations, golfing, massages, she went above and beyond!! The Beach Club was so relaxing and Orlando took care of us like family! Quinto has amazing food, and Lucio really knows his stuff! He was wonderful! Gong service and food is top notch, sashimi and sushi were soo tasty. They switched us to Grand Luxxe Tower 1 because of capacity, but it sounds like it was a better deal because we had a room with plunge pool, which we came to find out the jungle rooms do not have. We ( family of 4 plus abuelo) travelled to Cancun from California, booked two 1-bds at Vidanta Grand Luxxe Jungle with RCI and II. Also since Covid was still going on when when we went all the staff were constantly cleaning everything and wearing masks, so that made us feel very safe.… Beds are hard so personally sleeping alright but that goes for every hotel I've been to, that said they now offer different variety of pillows like body and memory foam! Overall our experience was great and we would highly recommend it. We had a neighbor who had a big party with a lot of kids and we could hear them, we brought it up to the concierge and they were able to fix it. Walls and ceiling can be thin in the room. Some of the high class restaurants food could be "tastier" especially for price they are asking for, but again the service, vibe, and food presentation was great. All the restaurants are good and tasty especially the food at the Mercado. The Wifi is hard to connect to, is slow and the best time to use it is early morning. If you get the chance also go to Jungala and Joya really great experience! Wifi is 2 out 5. Overall a lot of food and entertainment options. I only bring it up since one of my family members is really into that. If your into plant based meals this place deosn't have too much options. Both of them were very professional and made us feel very special during our stay! I went with a family member who had a baby and all the restaurants were very accommodating to their baby.
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